Returns & Refunds Policy

General

All the product’s supplied by Cumfy Motors use well-established supplier chains in South Africa. The warranty is subject to our standard terms and conditions. Should a fault arise with any item, the item must be returned to Cumfy Motor Spares. In the unlikely event of an OBF (Out of Box Failure), the item must be returned and will be swapped out (Assuming no stock availability issues).

Cancellations

Users must advise Cumfy Motor Spares in writing of their cancellation and any such cancellation must be signed by the person who made the original purchase.

Returns

Cumfy Motor Spares shall only accept returns within 7 days of receipt of delivery, provided the product is in its mint and original packaging and in the same condition as when received. If the goods and packaging are not in mint condition, they will be returned to the customer at the customer’s expense. Open or unsealed item returns will attract a 15% handling fee.
Defective items may only be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Electrical items and consumables are non-refundable unless returned unopened in their original packaging with documentation.
3. All custom/special orders may not be cancelled, and can only be returned for repair.
4. All non product related fees (shipping, transaction and insurance) are not refundable.
5. If unopened goods are returned within 7 days, you will receive a refund excluding transport costs.

Special Offers

Should Cumfy Motor Spares supply the wrong product or if the product is in any way faulty or damaged, Cumfy Motor Spares will exchange it for the correct one. However, if the product is no longer being offered at the special rate, it will not be replaced, and Cumfy Motor Spares will refund the buyer’s purchase price including delivery costs.
Electrical, Service Items and Consumables may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. Please confirm that these items are compatible with your vehicle and operating system prior to purchase as Cumfy Motor Spares cannot accept returns as a result of system incompatibility.

Hardware

All guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the Manufacturer’s specifications.

Under no circumstances will Cumfy Motor Spares be liable for any damage arising from any misuse or abuse of goods. No consumables, service items or lubricants may be returned. Please confirm that hardware is compatible with your what you intend to use it for and any existing hardware prior to purchase as Cumfy Motor Spares cannot accept hardware returns as a result of system incompatibility. System requirements are usually available on the manufacturer’s website.

Faulty products are to be returned to Cumfy Motor Spares in order to examine and record the item before continuing with the warranty process. Should you be located outside of Cape Town, Cumfy Motor Spares can offer a collection of the goods with our courier at a nominal fee.

Faulty Product

Should the faulty product be replaced by the manufacturer or supplier, the customer shall then be provided with the replacement, alternatively, all warranty repair work shall be carried out by the respective manufacturers, suppliers and/or their authorized repair centers. Faulty products are to be returned to Cumfy Motor Spares in order to record the item before continuing with the warranty process. All goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear.