Delivery Policy

Cumfy Motors undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.

Please read this delivery policy before placing your order. Should you have any questions or concerns regarding the policy, feel free to contact us on 021 558 4116.

Please Note:
1. This policy applies only to merchandise purchased via the Cumfy Motors website, www.cumfymotors.co.za
2. Unless a prior arrangement has been made with us, Cumfy Motors delivers only to addresses within the Republic of South Africa.
3. Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.

Delivery Charges

Cumfy Motors offers free delivery on all orders over the value of R350, all orders under the value of R350 will incur a delivery charge of R100 (only within South Africa)

All orders will be delivered during normal trading hours, i.e. between 07h00 and 16h00 on a week day. Please ensure that there is somebody available at your delivery address to receive your order.

Procedure for Receiving your Order

Proof of identity of the person signing for your merchandise will be required. Valid proof of identity in South Africa is an ID book or driver’s licence. The identity number of the person receiving your merchandise will be noted on the Delivery Note by a the courier company handing over your order and you will receive a copy of the signed Delivery Note for your records.

Check your order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier will need to sign next to the notation.

Collections
For added convenience we allow order collections from our offices in Welgelegen, Cape Town (Johannesburg, we hope to be with you soon!)

Please remember to wait until the status of your order reads: Ready For Collection, before coming through to collect.

Our office address for collections is:
20 Bordeaux Crescent
Welgelegen 1
Parow
7500 
Cape Town
South Africa

Collection Times are:
Monday to Thursday: 8:30 – 17:00
Friday: 8:30 – 16:00

The Low Down!
Orders placed via our order line, 021 558 4116 shall be processed the same day if during office hours, alternatively they shall be processed the next working day. 

All orders placed on weekends will be processed on the Monday. 

All orders received by 12pm will be processed the same day and dispatched the following working day on condition that payment reflects in the bank account of Cumfy Motor Spares and assuming no stock availability issues.

Orders placed after 12pm will be dispatched within 24-48hrs provided that it falls on a working day, and that payment reflects in the bank account of Cumfy Motor Spares. 

Delivery Lead Times
Main centres: 1 – 3 working days
Outlying areas: 2 – 5 working days

Extended Delivery Times
Certain items take a little bit longer to get to you, the shipping lead time of such items will be displayed on the website.